House and Pet Sitting - Frequently asked
Questions
Why
do I need a House and Pet Sitter - are kennels not just as
good?
Your animals can stay in their own familiar
environment and surroundings and be guaranteed the same exercise,
feeding and grooming routines and loving care they normally
receive. Your home will be occupied and therefore protected
from thieves and vandals, giving you that extra peace of mind,
enabling you to relax whilst you are away. Maintenance of
your home and garden are performed during your absence, ensuring
that you will not need to mop up after a burst pipe, or make
a trip to the garden centre for yet another lot of patio plants
to replace those that died!
Why should I choose Animal Angels
as our House and Pet Sitting Company?
We specialise in the care of animals
and our Pet Sitters are chosen for their integrity, common
sense and most importantly their love of animals. Over 40%
of new clients come to us on recommendation and most of our
clients re-book with Animal Angels year after year.
We pride ourselves on Customer Service, we really do listen
to your requirements carefully and act accordingly.
How do you know what I want?
We appreciate that everyone's needs
are different and in order to ensure that we provide you with
an individual service, an experienced member of our Customer
Service Team will personally care for you throughout your
booking. The Angel we think is most suitable for
your requirements, will contact you BEFORE your booking commences
to arrange a preliminary meeting where they can meet you and
your pets and discuss your requirements in even more detail.
We ask you to complete a comprehensive booking form, which
we use to ensure that the most suitable Angel is
allocated to your booking.
What happens if I am not happy
with the Angel suggested?
It is unlikely because of the procedure
we follow, but we appreciate that you must be comfortable
with the Angel staying in your home-so tell us! We
will allocate an alternative, subject to availability. You
will need to pay travelling expenses to Angels who
attend a preliminary meeting.
I live in a modest home and
I have an assortment of
animals to care for - Can you help?
Yes! All we ask is that you provide
somewhere clean and comfortable for the sitter to sleep and
reside, and have adequate food preparation and cooking facilities
available for them to use. We have yet to be surprised by
quantities or varieties of animals that we are asked to look
after!
So what does the Angel do whilst
I am away?
Using the information obtained from
you at the preliminary meeting, the Angel will fulfill
your requirements. This will include feeding, grooming and
exercising your animals, maintaining your home and garden
and any other special instructions you have given and agreed
with your Angel. Your Angel is allowed three
hours away from your property each day during daylight hours
to explore the local countryside, do a spot of shopping or
whatever they wish. They have to be in residence during the
hours of darkness.
Do I have to provide food?
You will need to provide adequate provisions
for your pets. Your Angel will source and provide his or her
own food.
What happens if there is a problem
at home whilst I am away?
Our Angels are chosen for their ability to handle
household emergencies, but should one arise when support is
needed Animal Angels provides a 24-hour emergency
help line, 365 days a year, where Angels can obtain
advice and assistance from a senior member of our team
Are you and the Angels insured?
Animal Angels and
their Angels have comprehensive Public liability
Insurance which covers our clients against acts of negligence.
The insurance works alongside your own policies to ensure
all parties involved have complete peace of mind. If you would
like your Angel to drive your car-please arrange
fully comprehensive insurance for him or her to do so.
What if I am delayed or the
Angel has to leave?
Your Angel will stay until your return,
provided they are not required at another booking, whereby
alternative arrangements will be made. If an Angel
has a personal emergency or is taken ill, our 24hr help line
is on hand to provide assistance.
Do you offer any discounts?
YES! If
we receive a booking accompanied by your deposit more than
sixty days before your departure date you will benefit from
an early settlement discount. Bookings for periods in excess
of thirty days also attract a discount and our staff will
be happy to discuss this with you. Our daily rate does not
vary during school breaks or public holidays other than Christmas
Day, Boxing Day, New Year's Eve and New Year's Day.
Do you pass my details to other
companies?
NO! The
details you provide us with are held under our data protection
registration Z4723401. We do not divulge any information to
any other person or organisation. Our Angels
are instructed not to discuss your details with anyone other
than Animal Angels and yourself.
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