Your house and pet sitter will reside in your home 21 hours out of 24, not only caring for your pets, but in addition, keeping your house safe and secure giving you peace of mind and allowing you to relax while you are away.

Why should I choose Animal Angels?

We specialise in the care of animals and our pet sitters are chosen for their integrity, common sense and most importantly their love of animals. Over 40% of new clients come to us on recommendation and many of our clients re-book with Animal Angels year after year. We pride ourselves on our customer service; we listen to your requirements carefully and with our knowledge and experience we find you and your pets the right sitter.

How do you choose my Angel?

We ask you to complete a comprehensive booking form, which we use to ensure that the most suitable pet sitter is allocated to your booking.

We appreciate that everyone's needs are different and in order to ensure that we provide you with an individual service, an experienced member of our Customer Service Team will personally oversee your booking and maintain contact throughout.

Will I be able to meet my Angel first?

Yes, once your booking has been confirmed and processed, your Angel will contact you directly to arrange a mutually convenient time to meet. This preliminary meeting is very important to both you and your pet sitter, as it gives you an opportunity to run through all your pets' routines and habits. It is also a chance to complete a comprehensive checklist detailing information about your home eg. where the trip switch is, whether there are plants to water, which day the bins are collected etc.

Once you have met your Angel a member of our Customer Service Team will call you to check that you and your pets were happy with our choice of pet sitter. In the unlikely event that you or your pets are not 100% happy, please tell us - as we appreciate that you must be comfortable with the Angel staying in your home. We will then allocate an alternative pet and house sitter, subject to availability. You will be required to pay travelling expenses to pet sitters who attend a preliminary meeting.

I live in a modest home and I have an assortment of pets to care for - can you help?

Yes, all we ask is that you provide somewhere clean and comfortable for your pet sitter to sleep and reside and have adequate food preparation and cooking facilities available for them to use. We have yet to be surprised by quantities or varieties of animals that we are asked to look after!

What does the Angel do while I am away?

Using the information obtained from your booking form and at the preliminary meeting, your Angel will follow all your routines. This will include feeding, grooming and exercising your pets, keeping your home clean and tidy, maintaining your garden as needed and any other special instructions you have agreed with your house and pet sitter. Your Angel has three hours, during daylight hours, to explore the local area, do a spot of shopping or whatever they wish. Your pet sitter resides in your home 21 hours out of 24 and they must be in residence during the hours of darkness.

Do I have to provide food for my Angel?

Your Angel will provide their own food, however, you will need to provide sufficient food and supplies for your pets.

What if there is a problem at home while I am away?

Our Angels are chosen for their ability to handle household emergencies and take appropriate and immediate action. However, should a situation arise whereby your pet sitter requires help and support, Animal Angels provides a 24-hour emergency help line, 365 days a year, where pet and house sitters can obtain advice and assistance from a senior member of our team.

Are Angels Angels pet and house sitters insured?

Animal Angels has comprehensive public liability insurance which covers you, as the client, against acts of negligence deemed to be the responsibility of the pet sitter. If you would like your pet sitter to drive your car - please arrange fully comprehensive insurance for him or her to do so.

What if I am delayed and the Angel has to leave?

Your Angel will stay until your return, unless they are required at another booking, whereby our Customer Service Team will act immediately in order to provide you an alternative pet sitter. Arrangements will be made to complete a thorough handover to ensure continuity for your pets and security for your home. Throughout this process the Animal Angels 24-hour emergency help line will be available to our pet sitters to provide advice and assistance.

Do you offer any discounts?

If we receive your booking form accompanied by your deposit more than sixty days before your departure date, you will benefit from an early settlement discount of 5% from the Animal Angels fee. Bookings for periods in excess of thirty days also attract a discount and our Customer Service Team will be happy to discuss this with you. Our daily rate does not vary during school breaks or public holidays, however we have four premium days a year which are Christmas Day, Boxing Day, New Year's Eve and New Year's Day. The cost of providing our service substantially increases over this period. In order for us to maintain our high standards and include our Animal Angels 24-hour emergency help line, it is necessary to double our daily rate on these four days only.

Please call our Customer Service Team for more information and a quotation.

Do you pass my details to other companies?

We do not divulge any information to any other person or organisation. The details you provide us with are held under our data protection registration Z4723401. Our Angels are instructed not to discuss your details with anyone other than Animal Angels and yourself.